FAQ Category: Support Removal Stations | Vortex EZ

You want an easy to handle and reliable way to dissolve your soluble support materials. That is why the Vortex EZ is the right machine for you.

We highly recommend using the basket when dissolving your parts. Not only does it speed up dissolving time, but it also keeps your part safe from hitting the propellers. This eventually damages the propeller or your printed part.

You can easily replace the propeller of the Vortex EZ. Just loosen the screw holding the propeller and carefully remove the old one. Put on the new propeller and tighten it with the screw – it is easy as that!

Over time, deposits form under the propeller blades. These build-ups can lead to a blockage of the propeller. Occasionally, a piece of a printed part may also get stuck in a propeller and block it. If this occurs, you need to empty the purge bucket. Then, dismount and clean the propellers. This is really easy …

The propeller blades are not turning anymore. What could be the reason, what could I do? Read More »

VXL EX is able to dissolve up to its own weight of VXL support material. We recommend keeping notes on how much support material has been dissolved inside the Vortex EZ. We also understand that sometimes it is hard to keep track of the exact amount of dissolved support material inside the Vortex EZ. When …

When should I change the fluid inside the Vortex EZ? Read More »

You can safely let the fluid cool down and let it rest for some days. Take care to leave the lid closed. This will avoid the fluid from vaporizing too fast. If too much fluid vaporizes, it will become thicker and thicker. You can counteract that by filling in some freshwater from time to time …

What should I do with the fluid inside the Vortex EZ when I don’t need it for some time? Read More »

Don’t worry, we got you covered. Most parts of the Vortex EZ are easy and quick to replace. Contact us for spare parts. If you don’t find what you need, use our contact form to leave a message for our support team and they’ll take care of you.

Usage and upkeeping of the Vortex EZ is hassle-free. It’s made out of solid stainless steel and easy to replace parts. We recommend cleaning the stainless steel tank every now and then with a warm citric acid solution and a sponge. Should a propeller be stuck or even be broken, you can easily unmount it …

What kind of maintenance does the Vortex EZ need? Read More »

Some people have told us the Vortex EZ looks astonishingly like a food dispenser device used in many restaurants. We cannot possibly fathom where this resemblance comes from.You may damage or risk your health using it for anything different than solving soluble 3D printing materials, and you’ll void your guarantee.